Damaged or Faulty Goods
We check our jewellery items scrupulously before we send them out; however in the unlikely event that a product is faulty or delivered in a damaged condition, please email us and return the goods to us within 7 days of receiving the order.
We will replace the item, deliver the replacement free of charge and refund your return postage costs. Refunds can only be given on items received by us. We suggest you use a form of recorded and insured delivery when returning items. Due to health and hygiene regulations earrings cannot be returned, in any circumstances, unless they were originally faulty.
We aim to dispatch orders the first working day following receipt of your order.
Our software should prevent the ordering of items that are out of stock. If, however, you do order an item that we do not have in stock we will contact you by e-mail to let you know. If you prefer not to wait until the item becomes available again you can let us know via email and we will cancel the order and refund your payment.
We reserve the right to change the prices and availability on the website without prior notice.
Security & Privacy Statement
Your privacy and security are very important to us.
In no circumstances will Greenwood & Co share your personal information with a third party, other than to allow us to process your order e.g. to address your parcel. In order to process payment card orders online, we need to collect certain information from you including your billing address, delivery address and phone number. Your payment card details are not held by us. All transactions undertaken on our site will be processed on a secure server.
We will treat your personal information as confidential, complying with the UK Data Protection Act 1998.
The contents of this website may not be modified, copied, reproduced, distributed, republished,downloaded, displayed, posted, re-posted or transmitted in any form or by any means without the prior express written permission of Greenwood & Co.
You may not distribute, display or copy any of the contents of the pages contained in this website.
Although care is taken to ensure that colours are consistent with that shown in the images, colours will vary slightly due to manufacturing and conditions when the photo was taken.
The descriptions and measurements of each item are made as accurately as possible but as the items are handmade they made vary a little.
How to Contact us
Our preferred method of contact is by email to firstname.lastname@example.org or alternatively use our Contact Form.